KANA Software, Inc. is a provider of enterprise Customer Relationship Management (eCRM) software solutions, primarily knowledge-powered customer service solutions that provide information to answer customer inquiries more efficiently, accurately and consistently. The KANA iCARE suite is a flexible and scalable Web-architected solution, integrated on a single platform that supports multiple customer communication channels. KANA iCARE provides the critical link between contact centers and marketing departments, allowing organizations to have effective, efficient interactions with customers at all points of contact (including Web contact, telephone and e-mail) and throughout the enterprise. KANA iCARE employs analytic tools across its entire product family to allow companies to continually analyze and improve their customer and partner relationships.