Message #68 From:
Jason Date: April 29, 2008 03:28:14 PM
No Wonder Charter is Trading at $1
CHTR Charter Cable Internet company hates their customers. We called the Charter Cable Internet service line to alert them of an outage. They agreed to send someone to our home to investigate the issue. The next day we waited for their team to come and repair our service. They called my phone, however I was in class and unable to answer. I returned the call, and confirmed the the appointment. An hour later I received another call, and this time they left a message saying I had missed their call and the team would not be coming. When I set the appointment up with the service department they made no mention of this needed process, therefor it was not a part of our agreement. The company breached a verbal contract with us to repair our service. Additionally, the company has a responsibility to provide said service with in a reasonable means. Our service being disrupted is not reasonable, because we are the only apartment in the building reporting the issue. Therefor it is unreasonable to expect us to pay our bill for a service that is not being provided. This is not the first time this very same sort of disruption has occurred. It has, and will occur every time the person in the appartment above us moves in or out. For some unknown reason. The technicians installing service are not qualified to understand the inter workings of the cable system in our building (804 Cass La Cross WI). The system is daisy chained like a string of lights, and when service is cut to the apartment above us, our is also cut. Until Charter Cable Internet trains technicians to do their jobs properly this will continue to happen. As a side note, there must be some real confusion between Charter Cable Internet and their customers. Speaking from my experience, Charter Cable Internet must not realize how hard their customers work to pay for premium services like cable, and cable internet. They must think we have all day to sit around and answer needless follow up phone calls, and 4-8 hour windows to have the service we pay for reconnected. Then, if we forget, or do not answer the phone, we are canceled and have to try again. Hey Charter Cable Internet, what if we cancel your service?*Explicative*Explicitive's*
I am calling for a cable internet customers bill of rights!
