Message #29 From:
Stock News Bot Date: November 27, 2006 09:49:00 AM
MC News Panasonic Copiers Top Latest J.D. Power and Associates Business Customer Satisfaction Study
SECAUCUS, N.J.--(BUSINESS WIRE)--Panasonic Digital Document Company, a unit of Panasonic Corporation of
North America, today announced that J.D. Power and Associates, based on
survey responses from corporate decision makers, has ranked Panasonic
copiers Number One in its 2006 Business Copier Customer Satisfaction
Study, sweeping both the product and sales categories.
“We are honored to be the recipient of this
number one ranking for customer satisfaction from the gold-standard
source for unbiased business attitude and marketing surveys," commented
Yoshi Yamada, Chairman of Panasonic Corporation of North America. "Over
80 years ago our founder, Konosuke Matsushita, defined Panasonic's
primary mission as rendering 'service first and foremost.' Today, that
dedication to service is embodied in our company-wide Extreme Customer
Satisfaction (XCS) initiative, which calls for not just meeting customer
expectations, but exceeding them.
"We are very proud that our efforts to provide the utmost in technology
products, service and support have been validated by J.D. Power and
Associates and the members of the business community that participated
in this survey."
Panasonic Digital Document Company President Steve Mullin, noting that
the study revealed "that the sales channel through which a customer
obtains their copiers can have a dramatic impact on satisfaction
levels," called Panasonic's top ranking "a victory for both our
performance as a manufacturer and our dealers' performance on the sales
and service frontlines."
The 2006 J.D. Power and Associates’ study also
indicates that product durability is becoming an increasingly important
factor in office-system purchase decisions, with 50 percent of the
respondents -- up from only 26 percent in 2005 -- citing reliability as
a key reason they would consider changing copier brands.
"As a core manufacturer, Panasonic has 100 percent engineering,
fabrication, and quality control over far more of the components in its
products than most companies, which gives us a tremendous reliability
advantage at the factory level," Mullin said. "Building out from that
extremely strong foundation, we've added such uptime-optimizing features
as remote diagnostic service (RDS), zero-distance management, IP
integrated business applications, and computer-free functions that
minimize our products' dependence on the availability of other resources.”
According to J.D. Power and Associates, Panasonic’s
Extreme Customer Satisfaction program is well grounded in the current
realities of the copier industry.
People factors such as sales and service have become more important to
business customers in terms of overall customer satisfaction. Panasonic’s
efforts in improving product reliability and sales/service satisfaction
are showing dividends in their overall customer satisfaction. (Their)
broad-based success is an example of the change in customer attitudes in
the copier industry.
J.D. Power and Associates' 2006 Business Copier Customer Satisfaction
StudySM is based on responses from business and
technology managers of small, medium and large companies which purchased
or leased a new copier within the past 21 months. The citation is the
latest in a long series of industry awards garnered by Panasonic Digital
Document Company products, including the 2006 Buyer's Laboratory
Certificate of Reliability, the 2006 AIIM Magazine Best of Show
Workgroup Scanner Award, the Intrepid Technical Services 2006 Scanner
Manufacturer of the Year Award, the Digital Imaging Review Pick
of 2005 Award, and the Office Product Analyst 2005 Most Reliable
Award.
For more detailed ratings of copier brands, please visit the J.D. Power
and Associates Consumer Center at
http://www.jdpower.com/electronics/ratings/copier/index.asp.
ABOUT J.D. POWER AND ASSOCIATES
Headquartered in Westlake Village, Calif., J.D. Power and Associates is
an ISO 9001-registered global marketing information services firm
operating in key business sectors including market research,
forecasting, consulting, training and customer satisfaction. The firm’s
quality and satisfaction measurements are based on responses from
millions of consumers annually. J.D. Power and Associates is a business
unit of The McGraw-Hill Companies.
ABOUT PANASONIC
In the United States, Panasonic Digital Document Company, unit of
Panasonic Corporation of North America, markets a broad line of digital
imaging systems, computer peripherals and office system products
designed specifically for business use. Products available include color
digital copiers, network multifunction devices, document management
systems, scanners, electronic/interactive whiteboards, color laser
printers, impact printers, and fax and internet fax machines.
Headquartered in Secaucus, NJ, Panasonic Corporation of North America is
the principal North American subsidiary of Matsushita Electric
Industrial Co., Ltd. (NYSE:MC) of Osaka, Japan. For more information,
visit http://www.panasonic.com/office.
All brand names are trademarks and/or registered trademarks of their
respective companies.
EDITOR’S NOTE
End users may obtain sales information by visiting http://www.panasonic.com/office
or by contacting Panasonic at 1-800-742-8086 or 201-348-7000. Please
do not publish the editorial contact telephone numbers. If you
wish to review this or any other Panasonic document-imaging product,
please contact Jeff Ayers at 516-609-9500 or Janet Rodgers at
201-392-6075.
Product images can be downloaded from Panasonic’s
extranet site at b2b.Panasonic.com. Username: images, Password: images.
Select Image Gallery from the dropdown menu, select a Product
Category, choose the appropriate image file.
*Manufacturer’s suggested retail price.
Resellers must decide for themselves the prices at which our products
are actually advertised and sold.
