Message #138 From:
Stock News Bot Date: February 13, 2007 04:00:00 AM
SI News Siemens' Customized IP Communications System Focuses on Call Center's Needs, Improves Customer Service for Anesthesia Patients
BOCA RATON, Fla.--(BUSINESS WIRE)--Siemens Communications, Inc., (NYSE: SI) today announced that Anesthesia Business Consultants, LLC (ABC), one of the country’s largest physician practice management firms specializing exclusively in anesthesia and pain management, has chosen Siemens to upgrade communications technology at ABC’s nationwide call center in Jackson, Mich. The new system can streamline business processes, lower total cost of ownership and increase customer satisfaction by reducing call wait times and solving patient issues at first contact.
ABC offers extensive and customized solutions to help several thousand anesthesiologists and certified registered nurse anesthetists with billing, collections, claim accuracy and reimbursement. The fast-growing company needed an easily scalable solution with open technology architecture and global support. “I needed to know that whatever our investment, we can extend our services anywhere, anytime, 24/7,” said Tony Mira, President and CEO of ABC. “We needed worldwide support with world-class service and Siemens delivered.”
Siemens Communications’ experience with customer contact centers, strength in wireless communications and key relationships with other Siemens divisions and other strategic corporate partners convinced ABC to choose Siemens over all competitors. The streamlined and easy-to-use solution improves monitoring of the quality of customer interaction and has contributed to eliminate attrition in call center staff.
ABC replaced its existing Cisco infrastructure with a HiPath ProCenter Enterprise solution, a HiPath 4000 communications platform and 200 optiPoint 420 IP phones. A HiPath Wireless system offers secure, reliable and mobility-enhancing voice and data services for ABC’s entire workforce. The company started deployment in ABC’s new facility last September and expects completion in March 2007. The finished system will include speech recognition technology.
“ABC selected Siemens’ customized contact center solution because Siemens focused on ABC’s business needs, not just technology, and applied technology to best serve ABC objectives and those of its customers,” said Dana Rasmussen, President of Siemens Communications. “This is our key role,” he said, “to understand our customers’ business and become their trusted partner and advisor. With technology as an enabler, we help our customers achieve their full potential, especially organizations seeking comprehensive communications to support their worldwide operations.”
Siemens AG (NYSE: SI) is one of the largest global electronics and engineering companies with reported worldwide sales of $96 billion in fiscal 2005. Founded nearly 160 years ago, the company is a leader in the numerous fields, including medical technology; power systems; automation and control systems; transportation; information and communications; lighting; building technologies; water technologies; and services and home appliances. Based in Munich, Siemens AG and its subsidiaries employ 460,000 in 190 countries. Eleven of Siemens' worldwide businesses are based in the United States and are supervised from Siemens’ U.S. corporate headquarters in New York City. Siemens’ American operations produce annual sales of $18.8 billion and employ approximately 70,000 people in all 50 states and Puerto Rico. For more information on Siemens in the United States, visit www.usa.siemens.com
About Siemens Communications, Inc.
Siemens Communications, Inc. is one of the world’s leading vendors of Open Communications solutions for enterprises of all sizes, enabling business processes to be more productive, faster and more secure – with any device, network or information technology infrastructure. A wholly owned subsidiary of Siemens AG, the company is based in Boca Raton, Fla., and employs 17,000 employees globally. For more information, visit www.usa.siemens.com/communications.
Note: Siemens, HiPath are registered trademarks of Siemens AG or its subsidiaries and affiliates. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.
