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VERA News Veramark Announces Stand-Alone Help Desk Solution Sale to State Government

PITTSFORD, N.Y.--(BUSINESS WIRE)--Veramark Technologies, Inc. (OTCBB: VERA) today announced a significant order from a state government agency for its Help Desk, Trouble Ticket, Work Order application.

This sale is particularly significant in that it is unrelated to Telemanagement and Call Accounting. The sale represents another step in Veramark’s strategy to expand beyond telecom into the Business Process Management/Operational Support Systems marketplace.

The stand-alone VeraSMART Help Desk application will be used to manage inquiries made to the state’s call center, and to ensure that the state tracks, documents, and responds to all such inquiries. Over 50 state employees will have the ability to create work orders for each inquiry the state receives. The inquiries then will be routed to the appropriate state agency for research. The Veramark Help Desk application will allow the state not only to track and report on all inquiries, but also to create escalation rules that will automatically rout the inquiry to management when response times exceed guidelines. The implementation of the VeraSMART Help Desk Application will allow the state to make commitments on response times which heretofore the state was unable to make.

Veramark won this order in the face of stiff competition from entrenched providers of competitive solutions. Veramark’s solution was chosen because of its robust functionality, and its ease of use. The state particularly liked the ability to self-configure escalation rules and other agency requirements.

About Veramark Technologies, Inc.

For more than 20 years, Veramark (www.veramark.com) has set the industry standard for telecom network cost control solutions by delivering technological excellence, successful implementations, and process expertise. That expertise is now being applied to solutions that reach beyond Telecommunications and into Business Process Management and Operational Support Systems. Our historical focus on convergence in the communications market has resulted in a broad portfolio of products and services that allow enterprises to measurably reduce communications expenses, optimize network performance, increase productivity, and improve enterprise security. Our solutions are fully compatible with IP-telephony, traditional PBX, and CENTREX environments.

Veramark’s totally web-based software architecture leverages leading edge technology to consistently deliver enterprise cost management solutions that are easy to use, install and maintain. The company’s leadership position is demonstrated by relationships with telecom’s elite—Avaya®, Cisco Systems®, Aastra Intecom, Nortel Networks®, NEC America®, AT&T®, Sprint®, and others—and an installed base of thousands of customers ranging from the Fortune 500, to the public sector, and small businesses. All Veramark products and services are made and provided by personnel in the United States.

Veramark, VeraSMART, and Quantum Series are registered trademarks of Veramark Technologies, Inc.

All other marks are the property of their respective owners.

This report may contain forward-looking statements as defined in the Private Securities Litigation Reform Act of 1995. A variety of factors could cause actual results to differ from the anticipated results expressed in such forward-looking statements. These may include but are not necessarily limited to changes in general economic conditions in the United States and overseas, technological changes in the telecommunications or computer industries, the timely and successful launch of planned new products, the timely installation and acceptance by end-user customers, and the impact of competition or changes In the marketing strategies of major distributors.