KANA Software, Inc. (OTCBB: KANA.OB), a world leader in multi-channel customer service, today announced that it has closed deals with several FORTUNE 500 companies and subsidiaries, including a seven-figure transaction with one of the top financial institutions in America.
Sales Momentum
Following closely on the heels of KANA’s successful financing, the company completed transactions with several large organizations, reflecting continued market demand for its multi-channel solutions and strategic services. Companies continue to invest in KANA solutions that enable them to make customer service a strategic differentiator by blending knowledge into their multi-channel service operations.
- One of the largest U.S. banks selected KANA to replace its existing eService system with KANA’s award-winning solutions for email and knowledge management.
- One of the largest service providers to the mutual fund industry selected KANA to integrate knowledge management into their client services program.
- A leading U.S. manufacturer selected KANA to enhance enterprise-wide customer service and knowledge management. This transaction was completed with KANA’s global strategic partner, IBM.
Services Momentum
In parallel with its latest sales transactions, KANA also announced growing services momentum fueled by its acquisition of systems integration and strategic services consultancy, eVergance, earlier this year.
- KANA and eVergance worked in close collaboration with a major healthcare insurer to roll out a robust knowledge solution in just 60 days, in time for the company’s open enrollment launch.
- KANA took a large federal government client from order to launch in just 45 days, replacing a competitive on-demand product with KANA’s on-premise solution to meet the client’s stringent scalability and compliance requirements.
- A leading U.K. telecommunications firm engaged KANA’s professional services organization to provide implementation services for KANA knowledge management, chat, and email solutions.
Michael Fields, KANA CEO said, “After an in-depth evaluation and competitive screening process, we are pleased that these companies have chosen KANA as their partner for customer service technology and strategic services. Our clients demonstrate that exceptional service experiences are critical to increasing customer loyalty and retention.”
In today’s increasingly competitive business environment, companies are looking at ways to strongly differentiate their products and services. KANA enables companies to provide a quality service experience regardless of communication channel, and is used at many of the world’s largest organizations to increase customer satisfaction by providing fast, accurate answers to customer questions.
Today’s announcement follows KANA’s recently completed registered direct offering, which raised approximately $9 million in net proceeds, enabling the company to pay off its debt and strengthen its balance sheet.
About KANA
KANA is a world leader in multi-channel customer service. KANA's integrated solutions allow companies to deliver consistent, managed service across all channels, including email, chat, call centers and Web self-service, so customers have the freedom to choose the service they want, how and when they want it. KANA's clients report double-digit increases in customer satisfaction, while reducing call volumes by an average of 20%. KANA's award-winning solutions are proven in more than 600 companies worldwide, including approximately half of the world's largest 100 companies. For more information, please visit www.kana.com.
NOTE: KANA is a registered trademark of KANA Software, Inc. All other company and product names may be trademarks of their respective owners.
INVESTOR CONTACTS:
Market Street Partners
Carolyn Bass or Zach Barnes, 415-445-3235
kana@marketstreetpartners.com
or
MEDIA CONTACT:
PAN Communications
Erica Burns, 978-474-1900
pr@kana.com