Message #42 From:
Stock News Bot Date: November 9, 2006 05:30:00 AM
KANA News KANA to Present at Two Upcoming Industry Events
MENLO PARK, Calif.--(BUSINESS WIRE)--KANA Software Inc. (PinkSheets: KANA.PK), a world leader in
multi-channel customer service, today announced that the company will be
presenting at two upcoming industry events: the SSPA Services Leadership
Conference, which will take place November 12-14, 2006 in Washington,
D.C., and the Shared Insights Customer Contact Conference, being held
November 13-15, 2006 in Boston, MA.
Anand Chopra, director of product marketing at KANA, will present at the
SSPA Services Leadership Conference on Tuesday, November 14, 2006 at
9:30 a.m. EST. Mr. Chopra and Zach McGeary, associate analyst at Jupiter
Research, will spearhead a breakout session entitled “Chatting
for Commerce – Leveraging Live Chat to
Maximize Sales and the Online Customer Experience.”
The two industry experts will discuss the emergence of live chat as a
viable service and support channel. Attendees will gain firsthand advice
on implementing live chat as part of their multi-channel strategies, as
well as best practices on effectively applying sophisticated chat
capabilities to maximize customer satisfaction, online sales and ROI.
On Tuesday, November 14, 2006 at 1:15 p.m. EST, Kate Leggett, director
of product management, knowledge management at KANA will participate in
a panel session at the Shared Insights Customer Contact Conference.
Entitled “The Road to Effective Self Service
that Your Customers Will Love!” the panel will
explore key considerations in the design, execution and continuous
improvement of customer self service channels. In particular, panelists
will address how customer care professionals can optimize self-service
channels to enhance customer loyalty, provide a unique and enriching
customer experience, generate additional revenue opportunities and
reinforce a brand image across channels.
About KANA
KANA is a world leader in multi-channel customer service. KANA's
integrated solutions allow companies to deliver consistent, managed
service across all channels, including email, chat, call centers and Web
self-service, so customers have the freedom to choose the service they
want, how and when they want it. KANA's clients report double-digit
increases in customer satisfaction, while reducing call volumes by an
average of 20%. KANA's award-winning solutions are proven in more than
600 companies worldwide, including approximately half of the world's
largest 100 companies. For more information visit www.kana.com.
Cautionary Note Regarding Forward-looking Statements Under the Private
Securities Litigation Reform Act of 1995:
Information in this release regarding KANA's forecasts, projections,
expectations, beliefs, and intentions are forward-looking statements
that involve risks and uncertainties. All forward-looking statements
included in this release are based upon information available to KANA as
of the date of this release, which may likely change, and we assume no
obligation to update any such forward-looking statement. These
statements include statements about demand for multi-channel customer
service solutions, and KANA's growth and success. These statements are
not guarantees of future performance and actual results could differ
materially from our current expectations. Factors that could cause or
contribute to such differences include, but are not limited to:
competition in our marketplace, including introductions of new products
or services, or reductions in prices, by competitors; risks associated
with lack of market acceptance of KANA's products or services; inability
to enhance and develop our products and services within budget and on
schedule; inability to attract and retain qualified employees, to manage
cash and expenditures or to expand sales; inability to manage our
business in light of recent personnel reductions; KANA's history of
losses; the effect of potential military action and terrorist
activities; and slow economic conditions, particularly as they affect
spending by our prospective customers on SRM and similar enterprise
software products. These and other factors are risks associated with our
business that may affect our operating results and are discussed in
KANA's filings with the Securities and Exchange Commission, including
our most recent annual report on Form 10-K and our quarterly reports on
Form 10-Q.
NOTE: KANA is a registered trademark of KANA Software, Inc. All other
company and product names may be trademarks of their respective owners.
