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KANA News KANA CTO to Participate in Economist Conferences' Enterprise Software Roundtable about Trends in Global Sourcing and Markets

MENLO PARK, Calif.--(BUSINESS WIRE)--KANA Software Inc. (PinkSheets: KANA.PK), a world leader in multi-channel customer service, today announced that KANA CTO Charlie Isaacs will participate in a panel discussion at the Enterprise Software Roundtable: An Industry in Metamorphosis conference. Presented by Economist Conferences, the event will take place Thursday, November 16, 2006 at the Four Seasons Hotel in East Palo Alto, California.

Who: Charlie Isaacs, chief technology officer at KANA Software; Renee James, vice president and general manager, Software and Solutions Group, Intel; Raj Nathan, senior vice president, Information Technology Solutions Group, Sybase; and John Senor, president, iWay Software Division, Information Builders.

What: Mr. Isaacs, Ms. James, Mr. Nathan, and Mr. Senor will lead a panel discussion entitled “Trends in Global Sourcing and Markets.” The panel forum is designed to stimulate timely, impromptu discussions in an interactive roundtable format, and will provide attendees with insight into the following topics:

• The dynamics of growth: Geography and the sources of talent
• New frontiers in global sourcing: Research and development
• Off-shore testing and customer service
• Evolving markets in the rapidly developing world: Demographics and evolving business processes

When: Thursday, November 16, 2006 at 9:40a.m. PST

Where: Four Seasons Hotel Silicon Valley, 2050 University Avenue, East Palo Alto, California 94303

About KANA

KANA is a world leader in multi-channel customer service. KANA's integrated solutions allow companies to deliver consistent, managed service across all channels, including email, chat, call centers and Web self-service, so customers have the freedom to choose the service they want, how and when they want it. KANA's clients report double-digit increases in customer satisfaction, while reducing call volumes by an average of 20%. KANA's award-winning solutions are proven in more than 600 companies worldwide, including approximately half of the world's largest 100 companies. For more information visit www.kana.com.

NOTE: KANA is a registered trademark of KANA Software, Inc. All other company and product names may be trademarks of their respective owners.