Message #47 From:
Stock News Bot Date: December 20, 2006 05:30:00 AM
KANA News KANA Capitalizes on Public Sector Demand for Multi-Channel Customer Service Solutions
MENLO PARK, Calif.--(BUSINESS WIRE)--Kana Software, Inc. (OTCBB: KANA.OB), a world leader in multi-channel
customer service, today announced that the company is introducing its
multi-channel customer service solutions to the federal government
market. As part of this strategy, Steve Nesenblatt has joined the
company as director of federal sales. Mr. Nesenblatt served previously
as vice president, public sector for RightNow Technologies, Inc., where
he successfully guided the public sector division to consistent and
substantial revenue growth.
“There is tremendous demand for multi-channel
customer service solutions in the public sector,”
said Michael Fields, CEO of KANA. “Steve’s
proven enterprise software sales acumen and strong relationships within
the federal government will be invaluable to our efforts to grow this
area of the business. Building upon this announcement, KANA expects to
formalize its public sector strategy in the first half of 2007.”
"KANA’s proven technology and expertise
will be vital to the efforts of Federal agencies to plan and execute a
CSLIC model service strategy, ensuring that citizens receive accurate,
timely and consistent service regardless of how they choose to
communicate," added Mr. Nesenblatt.
About KANA
KANA is a world leader in multi-channel customer service. KANA's
integrated solutions allow companies to deliver consistent, managed
service across all channels, including email, chat, call centers and Web
self-service, so customers have the freedom to choose the service they
want, how and when they want it. KANA's clients report double-digit
increases in customer satisfaction, while reducing call volumes by an
average of 20%. KANA's award-winning solutions are proven in more than
600 companies worldwide, including approximately half of the world's
largest 100 companies. For more information visit www.kana.com.
Cautionary Note Regarding Forward-looking Statements Under the Private
Securities Litigation Reform Act of 1995:
Information in this release regarding KANA's forecasts, projections,
expectations, beliefs, and intentions are forward-looking statements
that involve risks and uncertainties. All forward-looking statements
included in this release are based upon information available to KANA as
of the date of this release, which may likely change, and we assume no
obligation to update any such forward-looking statement. These
statements include statements about demand for multi-channel customer
service solutions, and KANA's growth and success. These statements are
not guarantees of future performance and actual results could differ
materially from our current expectations. Factors that could cause or
contribute to such differences include, but are not limited to:
competition in our marketplace, including introductions of new products
or services, or reductions in prices, by competitors; risks associated
with lack of market acceptance of KANA's products or services; inability
to enhance and develop our products and services within budget and on
schedule; inability to attract and retain qualified employees, to manage
cash and expenditures or to expand sales; inability to manage our
business in light of recent personnel reductions; KANA's history of
losses; the effect of potential military action and terrorist
activities; and slow economic conditions, particularly as they affect
spending by our prospective customers on SRM and similar enterprise
software products. These and other factors are risks associated with our
business that may affect our operating results and are discussed in
KANA's filings with the Securities and Exchange Commission, including
our most recent annual report on Form 10-K and our quarterly reports on
Form 10-Q.
NOTE: KANA is a registered trademark of KANA Software, Inc. All other
company and product names may be trademarks of their respective owners.
