Message #49 From:
Stock News Bot Date: January 10, 2007 05:30:00 AM
KANA News KANA Receives Two Readers' Choice Awards from KMWorld Magazine
MENLO PARK, Calif.--(BUSINESS WIRE)--Kana Software, Inc. (OTCBB: KANA.OB), a world leader in multi-channel
customer service, today announced it has received two 2007 Readers’
Choice Awards from KMWorld magazine, garnering recognition in the
technology areas of email management and knowledge management. The
acknowledgement by KMWorld readers is further validation of the
performance and business value of KANA’s
multi-channel customer service solutions.
KMWorld conducts polls each year to gauge which technology
companies its readers view as leaders in their respective sectors.
Responses were provided through the Internet and at the KMWorld &
Intranets 2006 Conference and Exposition, and the results are featured
in the January 2007 issue of KMWorld magazine.
"We wanted to measure the elusive 'Q-factor,' or brand familiarity, of
the leading vendors in our various marketplaces," said KMWorld
publisher Andy Moore. "All of our outreach efforts –
whether the magazine, Web events, white papers, conferences –
are aimed at connecting buyers of information technology with sellers.
We wanted to see how knowledgeable our readers are as a result.”
He added, “Even though there were a few
surprises, we were pleased that KMWorld readers really have a
solid grasp – and definite opinions –
of the marketplace and the many players within it.”
Leading organizations around the world rely on KANA’s
integrated solutions to deliver accurate, consistent and timely service
across channels, including email, chat, call centers and Web
self-service. By delivering an exemplary service experience regardless
of how customers choose to communicate, these businesses foster greater
satisfaction and loyalty, resulting in increased revenues and
improvements to the bottom line.
“KMWorld readers represent the voice
of the market as well as our customers and prospects, so we’re
thrilled to be recognized as a leader in email management and knowledge
management,” said Marchai Bruchey, chief
marketing officer at KANA. “We could not ask
for more significant validation, and we look forward to continue
bringing first-class customer service solutions to market in 2007 and
beyond.”
KANA is a world leader in multi-channel customer service. KANA's
integrated solutions allow companies to deliver consistent, managed
service across all channels, including email, chat, call centers and Web
self-service, so customers have the freedom to choose the service they
want, how and when they want it. KANA's clients report double-digit
increases in customer satisfaction, while reducing call volumes by an
average of 20%. KANA's award-winning solutions are proven in more than
600 companies worldwide, including approximately half of the world's
largest 100 companies. For more information visit www.kana.com.
Cautionary Note Regarding Forward-looking Statements Under the Private
Securities Litigation Reform Act of 1995:
Information in this release regarding KANA's forecasts, projections,
expectations, beliefs, and intentions are forward-looking statements
that involve risks and uncertainties. All forward-looking statements
included in this release are based upon information available to KANA as
of the date of this release, which may likely change, and we assume no
obligation to update any such forward-looking statement. These
statements include statements about demand for multi-channel customer
service solutions, and KANA's growth and success. These statements are
not guarantees of future performance and actual results could differ
materially from our current expectations. Factors that could cause or
contribute to such differences include, but are not limited to:
competition in our marketplace, including introductions of new products
or services, or reductions in prices, by competitors; risks associated
with lack of market acceptance of KANA's products or services; inability
to enhance and develop our products and services within budget and on
schedule; inability to attract and retain qualified employees, to manage
cash and expenditures or to expand sales; inability to manage our
business in light of recent personnel reductions; KANA's history of
losses; the effect of potential military action and terrorist
activities; and slow economic conditions, particularly as they affect
spending by our prospective customers on SRM and similar enterprise
software products. These and other factors are risks associated with our
business that may affect our operating results and are discussed in
KANA's filings with the Securities and Exchange Commission, including
our most recent annual report on Form 10-K and our quarterly reports on
Form 10-Q.
NOTE: KANA is a registered trademark of KANA Software, Inc. All other
company and product names may be trademarks of their respective owners.
