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Universal Delivery Solutions, Inc. (UDS), formed in 2004, was established to provide a unique One-Number delivery management solution for chains in the United States not currently engaged in the delivery of their products.  By our estimates, the implementation of delivery would provide these chains with realistic growth of 25+% in gross revenues over a two year period.

The synergies created by the founders of UDS, Adam F. Coblin, Ryan F. Coblin, and Lewis G. Plaut, have extensive backgrounds in corporate America, and together create a unique and dynamic team. No plan, regardless of how well conceived, succeeds without sincere, capable, performance based leadership. Our management structure, and organization, has been designed to provide just that.

Unique Elements of UDS

There are many special and unique elements of the Universal Delivery Solutions management system relevant to each individual store operator, as well as the chain as a whole. The National-One-Number-Delivery solution is at the very heart of the program. 

The power of the National-One-Number-Delivery solution comes from the marketing of the “National-One-Number” prominently in all advertisements, albeit from Radio, Television and newsprint.  Regardless of where a customer is located (be it at a residence, office, hotel), in the delivery area (of a UDS delivery solution), of a chain, he or she calls only one number.  The National-One-Number boosts brand identity, clarifies the branding message, and makes advertising more effective.  This brings increased revenues for the chain and the franchise community, and solidifies brand awareness, and repeat business.

UDS’s supplies call center services for our clients.  The Delivery Processing Center takes the customer’s call in a professional and efficient manner. With the UDS solution, store personnel are not burdened with the task of answering the phone for delivery services, and the customer is not alienated by being put on hold, and kept waiting while the in-store customers are serviced. Our software solution displays all relevant information for the agent to handle the call quickly and efficiently, and then, the software automatically routes the order electronically to the store nearest the customer’s location for fast and speedy preparation and delivery.

Our IT (Information Technology) department and delivery system disciplines are at the heart of the system that UDS has implemented. This system is augmented by a robust performance measurement platform, incorporating our proprietary CRM (customer relationship management tool) that enables us, and our partners to proactively manage the day-to-day functions of delivery program.  

Proprietary software, developed by UDS, using a Web based user interface, contains a real time analytical tool that captures all elements of the delivery process from the time the customer initiates the call to place an order, until it is received by the customer at their location. UDS offers the complete solution.

One of the remarkable facets of the Universal Delivery Solutions management program is that the individual store operations are impacted only in a positive manner.  The training is simple with only our software application to learn.  This software can be deployed by UDS electronically enabling speedy roll-outs. Once installed, when an order has been taken for the store location, a pop up box appears on the store’s POS (point-of-sales system) notifying the store of the delivery order. The order is then prepared in the normal make-line, and then, handed of to the store’s delivery personnel for final delivery to the customer. The store just needs to prepare the orders and collect payment.  For a location in the program it is business as usual.

Daily reports are available through the database gathered by UDS by the order taking and delivery solutions system.  These reports will be customized to provide everyone from corporate headquarters, local area managers, down to store level, the information and data required to monitor delivery sales and improve operations.